FIND ANSWERS TO FREQUENTLY ASKED QUESTIONS
QUESTIONS ABOUT OUR PRODUCTS
Boutiques buy ‘samples’ to show to customers. Customers will try them on and boutiques may also use them in window displays or to showcase at events. Once a sample is no longer required by the boutique they sell it onto customers a discounted rate.
Each designer will size their dresses differently. To help you with this issue every dress listed shows the bust, waist and hip measurements. We recommend making your purchase with this in mind.
None of our dresses have been previously owned or altered. They will have been tried on or used in displays.
All of the boutiques and designers that list with Bridalise are vetted to ensure they are legitimate bridal retailers stocking legitimate designer dresses.
Absoutely not! We have a selection of formal wear suitable for proms and formal events. We also sell gifts and beauty products suitable for anyone, anytime!
While we can not provide an alteration service we are putting together an alteration directory. Watch this space for more info!
Dresses are designed for a person who is approx 5’9″ although they can be altered to accomodate shorter.
I’m afraid not. Bridalise is a marketplace for boutiques and designers.
As the dresses at Bridalise are ex-samples they may show signs of minor defects or marks. We’ve added a condition status to help you understand what your purchase will be like.
- As new – Exactly as it says.
- Excellent – May have minor defects that will not be visable when wearing and will probably be on the inside of the dress
- Good – Minor defects that will not affect the overall look of the dress once on.
- Fair – Defects that may be hidden with alteration or embellishment.
Questions about delivery
Delivery times vary slightly depending on the product purchased and stock availability. You can expect to receive orders within the following time frames.
- Dresses: 1-2 working days
- Accessories (The Perfect Bridal Company): 2-3 working days
- Accessories (Ivory & Co): 2-5 working days
- Shoes & Bags (Capollini): 3-4 working days
- Gifts & personalised items: 2-4 working days
- Temple Spa: 2-5 working days
Working days excludes weekends and bank holidays.
We use a system called dropshipping for our deliveries. This simply means your order will be sent to you directly from the supplier. This also means you may receive multiple parcels if you order multiple products.
Absolutely, if your order isn’t what you were looking for then you are more than welcome to return it for a refund. More details about our returns policy can be found HERE.
I’m afraid we are not able to allow returns for personalised products.
We tag all our dress orders. If this tag is removed and the dress returned you will forfeit your right to a refund.
We have incuded a mask with your dress to protect it from makeup marks when you try it on.
Questions about payment
We offer payment by debit/credit card through stripe or through Klarna.
Klarna is a payment system that allows us to offer ‘buy now pay later’ and ‘pay in 3’ options to our customers. Find out more about Klarna HERE.
MY QUESTION IS ABOUT SOMETHING ELSE
We are a fully online store and so we don’t have a physical store you can visit I’m afraid.
Bridalise is an affiliate for products we think can benefit our customers. The products on our shop link to the suppliers website where you will order directly. Bridalise will earn a commission on this sale.
We are proud to support Womens Aid through the sale of our bracelets and keyrings. We donate the profits of these sales through a corporate fundraising agreement with Work for Good.
The Good Business Charter is a simple accreditation which organisations in the UK can apply for, in recognition of responsible business practices. An organisation must meet all 10 commitments to receive GBC accreditation. These commitments are:
- Real living wage
- Employee wellbeing
- Equality, diversity and inclusion
- Pay fair tax
- Ethical sourcing
- Fair hours and contracts
- Employee representation
- Environmental responsibility
- Commitment to customers
- Prompt payment to suppliers
If you still have a question we haven’t answered you’re welcome to get in touch and we’ll be happy to help. You can call us, send a message through our contact page or email us.